Payments

• $1000 down payment to schedule for site visit
• Full payment to be made upon confirmation. Items can only be ordered after full payment has been made.
• Payment is not refundable under any circumstances
• Please make payment via the following methods, within 3 working days:
  • Bank transfer: OCBC Account 687-812958-001
  • Cheque Payable to: Home-A-Genius Pte Ltd

Site Visit Requirements

• Depth of switches are to be at least 40mm
• 1x electrical point to be provided in case of installation of motorized curtains
• Neutral wire are to be available for every switch
• Loose data cable are to be available for ceiling mounted routers
• All data cables to be routed back to the fibre optic terminal.
• All electrical boxes/ carpentry conceal boxes are to be installed before smart home installation
• All light & fan fittings are to be installed before smart home installation
• All connection to Philips HUE/Yeelight LED strips need a 13A power socket connection. Please provide the right number of power point based on the number of 2m Yeelight strips requested.

Installation Charges/Penalty

• Warranty of the smart switches will only be covered if installation is done by electricians instructed by Home-A-Genius Pte. Ltd.
• Additional devices/setup rendered during implementation will be charged accordingly via subsequent invoices.
• Home-A-Genius Pte. Ltd. shall liaise with the Home Owner and/or their contractors, and the Home Owner and/or their contractors shall provide written confirmation that all Installation Requirements are satisfied before Home-A-Genius Pte. Ltd. can undertake any project installation works.
• Home-A-Genius Pte. Ltd. shall not be required to instruct or engage electricians unless and until Installation Requirements are satisfied.
• Electricians instructed by Home-A-Genius Pte. Ltd. shall not be required to undertake any works under the Site Visit Requirements as they are the responsibility of the Home Owner.
• Home Owner shall be responsible for reasonable costs and expenses incurred by Home-A-Genius Pte. Ltd. due to any incomplete works under the Installation Requirements, including but not limited to additional visits required.
• Cancellation without reason of electrical/smart home installation within 72h prior to scheduled date will incur a $150 fee.

Software Warranty/Upgrades

• Changes in Home-A-Genius Software will be done through software upgrades. Onsite upgrade may not be required.
• If Home-A-Genius Pte. Ltd. is engaged to install the network hardware for the entire property, Home-A-Genius shall utilise its best efforts to resolve network issues caused by hardware issues.

Hardware Warranty

• Home-A-Genius Hub comes with a 2 years warranty. Should your Home-A-Genius Hub malfunction within the first 24 months of ownership, Home-A-Genius Pte. Ltd. will repair or replace your unit, free of charge.
• All hardware and devices purchased from Home-A-Genius Pte. Ltd. will be under a 1 year warranty. This warranty is nullified once device has been abused or tempered with.
• Home-A-Genius Pte. Ltd. will not be required to assist in setting up devices which are not purchased from Home-A-Genius.
• Neutral wire switches come with 2 years warranty and Non-neutral wire switches come with only 1 year warranty. Date of warranty starts from date of switch installation.

After Sale Support

• Home-A-Genius Pte. Ltd. shall provide After Sale Support remotely via WhatsApp or Facebook messaging. On-site visits will only be required if both parties agree on its necessity.
• Every on-site visit will encompass a transort fee of $120.
• Home Owner shall utilise Home-A-Genius Pte. Ltd. and/or their contractors’ resources reasonably and in a manner appropriate to the circumstances.
• Home Owner shall be responsible for reasonable costs and expenses incurred by Home-A-Genius Pte. Ltd. due to the Home Owner and/or their contractors failure to cooperate with Home-A-Genius Pte. Ltd.
• Depending on the complexity of repair works required, additional charges may be necessary, but Home-A-Genius Pte. Ltd. shall seek consult and seek the consent of the client / Home Owner before imposing any additional charges.

Maintenance Warranty

Hardware replacements for Maintainence Services:

• Goods sold are subjected to 2 years warranty against hardware from the date of purchase
• Goods are not returnable after installation
• No charges for on site servicing within 6 months from date of purchase
• Technical service charges and transportation charges apply for servicing for subsequent 18 months

Off-Site Support:

• Services will be rendered via WhatsApp or through our Facebook Chat Bot. Additional charges ($120/trip) applies if on-site services are required.
• Please note that this is a maintainence service. Warranty period only last for 1 month from date of installation.

For full Terms & Conditions, kindly refer to https://www.homeagenius.sg/terms-and-conditions.

Please be nice to our installers & technicians.

• Our installers are trained to complete the scope based on what the invoice states. Please be considerate if the installer do not complete your request as this request is chargeable.
• Requests that are chargeable are payable upon completion of the job.
• Some jobs are tougher than the others, hence the pairing charges are higher.