Limited Warranty
Limited One Year Warranty
For Home-A-Genius to honor this limited warranty, you must present a valid proof of purchase of the product.
This warranty is void if the company deems, in its discretion, that the product may have been damaged through modification, improper use, end user negligence, water damage, or tampering of the bar code of the product unit. Damages or data loss due to installing incorrect or invalid operation system is not covered by warranty. This warranty is a limited warranty for repair/replacement of the product, subject to the conditions set forth herein.
Home-A-Genius is not liable for consequential, indirect, incidental, special or punitive damages and company’s total liability hereunder shall not exceed an amount greater than the retail purchase price of the product.
Subject to the applicable provisions set forth in this page, with regards to this limited warranty, you are responsible for all costs in connection with the shipping and handling of the products to Home-A-Genius.
Home-A-Genius holds no risk of loss of the product in connection with the transportation and shipment of the product in any way relating to this limited warranty.
Limited Manufacturer’s Warranty
Home-A-Genius certifies you as the original retail purchaser of the product, if the product has any defects, under normal conditions, such defects will be repaired or replaced with new or reconditioned product, under Home-A-Genius’s discretion, without charge, if submitted to Home-A-Genius within 365 days from the date of purchase. This warranty only covers manufacturer defects and the product must be returned to Home-A-Genius in its original condition, including all accessories. Proof of purchase is required.
Refurbished Manufacturer’s Warranty
Factory refurbished units are covered by a 90 day manufacturer defect warranty. Home-A-Genius certifies you as the original retail purchaser of the product, if the product has any defects, under normal conditions, such defects will be repaired or replaced with new or reconditioned product, under Home-A-Genius’s discretion, without charge, if submitted to Home-A-Genius within 90 days from the date of purchase. This warranty only covers manufacturer defects and the product must be returned to Home-A-Genius in its original condition, including all accessories. Proof of purchase is required.
Changing the OS
Home-A-Genius certifies you as the original retail purchaser of the product. If the product was modified with another operating system, Home-A-Genius is not responsible for any loss of data or damage due to a failed installation of the operating system. You may purchase another operating system, but our technical support and warranty is limited to the original operating system that came with the product. Attempting to load another OS may render the system inoperable, void the warranty, and erase the embedded product key included with the device. All devices that are serviced but missing the recovery partition due to disk modification, such as partition removal or disk wipe, will be subject to re-imaging fee (SGD 20), devices who’ve had the keys removed or modified will be subject to the same fee.
Return Policy
RETURNS
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at askme@homeagenius.sg.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at askme@homeagenius.sg and send your item to: 7 Temasek Boulevard #12-07 Suntec Tower One, Singapore 038987.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 7 Temasek Boulevard #12-07 Suntec Tower One, Singapore 038987.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
